Privacy Policy

This Privacy Policy explains how (felay.store) collects, uses, shares, and protects information when you visit our website or purchase our products. By using our site, you agree to the practices described here.

1. Information We Collect

Information you give us directly:

Payment information, which is collected and processed securely by our payment processor (Wix Payments and/or PayPal). We do not store your full card number on our servers.

Name, email address, shipping and billing address, and phone number when you place an order, contact us, or sign up for our mailing list.
Information collected automatically:

Device and browser information, IP address, pages viewed, and referring URLs, collected through cookies and similar technologies.

Analytics data via tools such as Google Analytics and the Meta (Facebook/Instagram) Pixel, which help us understand site traffic and measure the performance of our marketing.

2. How We Use Your Information

We use the information we collect to:
Process and fulfill your orders, including shipping and customer service.
Communicate with you about your order, and, if you opt in, about promotions and new products.
Improve our website, product offerings, and customer experience.
Detect and prevent fraud.
Measure and improve the performance of our advertising on platforms like Meta and Google.

3. Cookies and Tracking Technologies

Our site uses cookies and similar technologies (including those provided by Wix, Google Analytics, and the Meta Pixel) to remember your preferences, understand how you use our site, and show you relevant ads on other platforms. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

4. How We Share Your Information

We do not sell your personal information. We share information only with:
Service providers who help us operate our business, such as Wix (our website and e-commerce platform), payment processors, and shipping carriers.
Marketing and analytics partners, such as Meta and Google, to run and measure advertising; this may involve sharing limited data (like a hashed email) for ad targeting and measurement purposes.
Legal authorities, if required by law, subpoena, or to protect our rights, property, or safety.

5. Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to the personal information we hold about you.
Request correction or deletion of your personal information.
Opt out of the sale or sharing of personal information for targeted advertising (we do not sell personal information, but certain advertising integrations may be considered "sharing" under some state laws).
Withdraw marketing consent at any time by unsubscribing from our emails.
To exercise any of these rights, contact us at support@felay.store.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with our legal and tax obligations, resolve disputes, and enforce our agreements.

7. Children's Privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" above reflects the most recent revision. Continued use of our site after changes take effect constitutes acceptance of the updated policy.

Felay Customs LLC
1801 NE 123rd St, Suite 314, North Miami, FL 33181
support@felay.store